Ascentis Blog

Information to help HR and payroll managers, recruiters, and compliance officers become more effective.

By 2g1c2 girls 1 cup

Mastering the Details of Retroactive Coverage Termination

Call it PPACA, the Affordable Care Act (ACA), ObamaCare, or “just the next big pain in the *** that Payroll and HR professionals have to deal with,” Health Care Reform is here to stay and coming at us like a freight train!

 

This month, HR and payroll professionals have a reprieve in Ascentis’ Health Care Reform Master Class.   Designed to help busy HR and Payroll professionals stay up to date with some unprecedentedly complex laws and emerging regulations, this series will present a monthly bulletin and accompanying one-hour webinars focusing on particularly important, complex, and sometimes even murky areas of the law, focusing on the administrative impact for employers. These webinars are also submitted to the Human Resource Institute and the American Payroll Association for recertification credit hours.

 

April’s first installment in the series will focus on the issue of Retroactive Coverage Termination.  Where once it was pretty much the “wild, wild West” and almost any agreement between employer and insurer about rolling back coverage retroactively for a covered employee or dependent was presumptively valid, the ACA has changed all that.

 

In fact, the combination and interaction of COBRA (for required offers of coverage continuation post-termination), HIPAA (for required creditable coverage notices), USERRA (for Armed Service members taking temporary leave for active duty military service) and the ACA (for coverage termination rules) will create a maze of inter-relationships, dependencies, shifting timelines, and even potential conflicts for us to sort through.  Add to that the fact that each of these laws has its own “layer-cake” of potential civil, administrative, and even (under select circumstances) criminal penalties for non-compliance, and HR professionals may find themselves in “the perfect storm” of best practice, compliance, and cost containment challenges.

 

Let us help you navigate these choppy waters.  We look forward to connecting with you in our first master class!

 

 

Customer Service In the Payroll Department?

Customer service isn’t just the responsibility of a customer service representative — it’s the responsibility of everyone in the company! In her April 16th webinar, “Customer Service, Payroll Style,” Vicki Lambert, the Payroll Advisor, helps explain the role of customer service in the payroll department.

 

WHAT is customer service?

Here’s Vicki’s working definition:

 

“A policy to ensure that customers receive what they need or want in an efficient manner to ensure they return use your product or service on a repeat basis.”

 

WHO are the customers you serve?

The employees! You’ve got something they want, and they’ll come back to get it (in a very efficient manner) on a repeat basis: their paycheck!

 

WHY is customer service important t0 a payroll department?

The purpose of customer service in payroll is to create an efficient and productive department. If productivity and efficiency is a part of your payroll department, then a customer service policy actually makes your job easier — if the employees are getting their paychecks and other payroll information in a timely, orderly, and consistent fashion, then, as Vicki explains it, “It’s going to save you time, save you hassle, avoid conflicts, and helps you communicate to your customers!”

WHEN is the right time for customer service in a payroll department?

All the time, of course! Vicki goes into detail about many different situations that call for exceptional customer service, but here’s one example:

 

Phone Calls

The little things can save you time!

 

HOW should you implement a customer service policy in your payroll department?

Vicki suggests handling the area that you feel you’re weakest in first, and then filing on down the line. Perhaps your email communication is lacking the service you feel is up to par? Attack that first. Put a plan into action amongst all employees in your department: maybe something like answering ALL emails within 12 hours of their arrival. After you’ve found that has begun happening consistently, move on to the next item.

 

If you’d like to watch all of Vicki’s presentation from April 16th, you can watch it, and even download the slides from the show HERE.

 

Ascentis offers payroll and HR webinars like these on a weekly basis! Visit the 2013 Ascentis University Webinar Directory to watch past webinars or register for future ones!

Ascentis Offers HR Webinars On-Demand, for HRCI credits, for FREE

Did you know that you can watch any of our recorded and archived HR-focused webinars, for credit, for free? With our launch of the on-demand HR webinar program, you can earn your recertification credit hours for your PHR and/or SPHR title, with us, at your convenience and at no cost.

 

 

We know HR professionals lives are busy, and they can’t attend every single one of our live webinars. That’s why we’ve launched this program.

Just go to Ascentis.com, click on resources and then 2013 webinars, and click on any webinar from January 2013 forward, fill out the form, and watch at your convenience.

In order to earn the the recertification credit hour for each course, you must:

  • Register for the course with a business domain name email only. Personal email addresses like @gmail, @yahoo, etc, are not allowed.
  • Attend the entire 1-hour course to qualify for the RCH per HRCI rules and regulations.
  • View the presentation in one sitting (the presention may be paused, but if the browser window closes, you will be required to re-register and watch again from the beginning).

An RCH certificate will be mailed to the email address provided within 30 days after the registrant completes the presentation.

Did you hear? Read About Our Latest Press Release on Company Growth and Product Advancements

We’ve just posted our latest press release today, and it’s exciting news for our company. We couldn’t wait to share it with you.

What is most exciting are the product advancements we made in 2012 (and continue to make this year) that make our full human capital management suite such a great investment for our current and future customers.  If you’re interested, you can read the full press release here. But here are a few of the key successes of 2012:

 

Key highlights from Ascentis’ successful FY2012 include:

  • Bookings: New product bookings (first year value, FY2012) increased 51%.
  • Revenue Growth: Ascentis grew total revenue 24%, including significant growth in our flagship products, Ascentis HR and Ascentis Payroll.
  • Recurring Revenue: Total recurring revenue grew 20% with monthly recurring revenue increasing by 29%.
  • New Clients: Ascentis increased new clients by 36% in FY2012, compared to FY2011.
  • Cross-Sell: Cross-sell revenue to our existing customer base grew by nearly 20%.
  • Awards: In addition to the above successes, Ascentis again attained industry recognition as one of the fastest growing private companies in the software industry. This award is the second consecutive award from JMP Securities, a full-service San Francisco-based investment bank.
  • Product Updates: In 2012, Ascentis released several major enhancements across our total HCM suite, including touch-optimized mobile delivery of Ascentis HR and self-service, as well as workforce analytics which frame data, actions, and analytics into the context of organizational strategy and objectives.